In this function, Schütt-Fahrenkrog will play a key role in ensuring FedEx Express reaps the rewards in the region through its broadening portfolio by ensuring that its core FedEx International Priority and extended economy services deliver the competitive advantages and excellent level of service customers expect.
Prior to this appointment, Schütt-Fahrenkrog successfully built up the new Customer Experience Management division in the Europe, Middle East, Indian Subcontinent and Africa region (EMEA). She also centralized Customer Services and re-defined the respective strategy. Schütt-Fahrenkrog led the FedEx operations in Central and Eastern Europe and Israel already between 2001-2006.
Schütt-Fahrenkrog began her professional career at FedEx Express in 1985 as a student employee in Hamburg. She subsequently occupied various management positions before becoming managing director Operations, Germany and Austria in 1993. At that time, Schütt-Fahrenkrog was the first manager in this position from outside the U.S. She studied Germanic and Philosophy at the Christian Albrecht University in Kiel and received a diploma in business management at the Hessische Verwaltungs- und Wirtschafts-Akademie (Hessian Academy for Administration and Economy).
Throughout her career she has received several prestigious awards: the Forbes Magazine Female (German issue) Award of the Year in 1994, the President’s Club award in 1998, 2006 and 2009 and three FedEx Five Star Awards, the highest FedEx recognition, in 1998, 2003 and 2008.
Schütt-Fahrenkrogs’ predecessor in this role, Michael Mühlberger, has been supporting the FedEx team in Dubai since November.
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